Support
Sizing, washing, repairs.
If your question is not here, email hello@kimhong.us and we will reply within one business day.
Sizing
How do your sizes run?
True to measurement, with a straight cut — not slim, not oversized. Every listing has full garment measurements in inches (chest, length, sleeve), so you can compare against something you already own rather than guessing at S/M/L.
Tees: S 38" chest, M 40", L 43", XL 46". Hoodie runs the same but one size roomier through the body.
I am between two sizes. Which do I take?
Size up. All the cotton is pre-washed, but it still settles about 3% after the first wash at home. Taking the larger size means it lands where you want it instead of one size too small.
Do the garments shrink?
Under 3%, on the first cold wash. After that they hold their shape. Do not tumble dry on high and you will not notice it at all.
Washing and care
How should I wash these?
Machine wash cold with like colours. Dry flat, or on low if you must use a dryer. Skip fabric softener — it coats heavy cotton and flattens the texture.
Will the dark colours fade?
The navy and charcoal are pigment-dyed, so they soften slightly over the first few washes and then stay put. Washing cold and inside out is the main thing.
How do I look after the waxed jacket?
Never machine wash it. Brush off dirt when dry, and re-wax the shoulders and cuffs once a year with any standard wax dressing. We include a small tin with every jacket.
Shipping and returns
How much is shipping?
Free over $75 in the United States. Otherwise a flat $6. Canada and the UK are calculated at checkout by weight, usually $12–20.
How long until it arrives?
Dispatched in 1–2 business days. US delivery is 3–5 business days after that. Canada 5–10, UK and EU 7–14.
What is the returns policy?
30 days, unworn and with tags. Full detail on the shipping and returns page. If something does not fit, email us and we will sort it.
Repairs
What does the free repair policy cover?
Split seams, dropped hems, worn cuffs, broken zips and missing buttons — for three years from purchase, on anything we make. You do not need the receipt; we can find your order from your email.
US return postage is on us. Outside the US we cover the repair and you cover the shipping both ways.
How do I start a repair?
Email repairs@kimhong.us with a photo of the issue and your order email. We will send a prepaid label within one business day.
Can you repair something you did not make?
No — we only work on our own garments, because we know how they are constructed. We would rather do our own properly than take on everything.